What happens if Steam is down during delivery?+
If Steam experiences maintenance or an outage, your item delivery may be briefly delayed. Your order stays valid and will be completed automatically as soon as Steam services are back online.
Can I switch my Steam account after placing an order?+
If your order hasn't started processing yet, reach out to support right away and we'll update it for you. Once the trade has already begun, changing the destination account is no longer possible.
Is my payment information stored on your platform?+
No — all transactions are handled by licensed, PCI-compliant payment partners. We never see or store your full card details or banking information.
Can I cancel my order and get a refund?+
Yes, as long as the item hasn't already been claimed or delivered. Reach out to our support team within 14 days of your purchase, and we'll issue a refund to your original payment method. Suspicious or abusive refund requests may be declined.
Do you check that listed Rust items are genuine and tradable?+
Yes — every item on the platform goes through a verification step before it's listed, so buyers can be confident that what they see is authentic and trade-ready.
